Legal

Return & Refund Policy

Our commitment to a fair collector experience.

At M-EDC, we want you to feel confident when shopping with us. Because we offer both standard EDC products and individually handcrafted/customized pieces, return eligibility may vary depending on the type of product purchased.

Please review the policy below before placing your order.

1. Return Window

For eligible non-customized products, you may request a return within 15 days of delivery.

To qualify for a return, the item must be:

Unused and in its original condition
Free from scratches, damage, modification, or signs of wear
Returned with its original packaging, accessories, parts, and documentation
Accompanied by proof of purchase or your order number

Returns requested after the 15-day period may not be accepted unless otherwise required by applicable law.

2. Customized & Handmade Products

Because customized products are made specifically for each customer, the following products are generally not eligible for returns, exchanges, or refunds:

Custom EDC pieces
Crystal-sealed / resin-customized products
Engraved products
Personalized products
Made-to-order products
Products modified according to a customer's selected design, material, pattern, finish, or other customization request

This does not affect your rights if the item arrives damaged, defective, or materially different from what you ordered.

3. Handmade Variations Are Not Considered Defects

Our customized pieces are individually handcrafted.

Slight variations in color, texture, pattern, surface details, resin finish, or overall appearance may occur from piece to piece.

Small handmade characteristics, including minor surface marks or tiny bubbles, may occasionally be present and are generally not considered manufacturing defects.

For certain handcrafted designs, including Silver Protocol, the exact pattern of the finished product may differ from the product photos while maintaining the same general color palette and design style.

These natural variations are part of the handmade customization process and do not qualify for a return or refund by themselves.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at:support@m-edc.com

Please include:

Your order number
A description of the issue
Clear photos or videos showing the product and packaging

We will review the case and, where appropriate, provide a replacement, partial refund, full refund, or another reasonable solution.

Please do not discard the product or packaging before contacting us, as photos or additional information may be required.

5. Return Authorization

Please contact us before sending any product back.

Returns sent to us without prior authorization may not be accepted.

Once your return request is approved, we will provide the appropriate return instructions and return address.

Please do not return products to the address shown on the shipping package unless instructed by our support team.

6. Return Shipping Costs

For returns caused by a change of mind, accidental purchase, preference, or other customer-related reason, the customer is generally responsible for return shipping costs.

Original shipping charges, if any, are normally non-refundable.

If the return is caused by an error on our part, such as an incorrect or verified defective product, M-EDC may cover reasonable return shipping costs or provide another solution.

7. Refunds

Once your approved return is received and inspected, we will notify you of the result.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days after the refund is processed for the funds to appear, depending on your bank, card issuer, or payment provider.

Shipping charges, expedited shipping fees, and other non-product charges may be non-refundable unless the return is due to an error by M-EDC or otherwise required by applicable law.

8. Exchanges

For eligible standard products, exchanges may be available depending on inventory.

The fastest option may be to return the eligible item and place a new order after the return has been approved.

Customized, engraved, crystal-sealed, personalized, and made-to-order products are generally not eligible for exchange.

9. Order Cancellations

For standard products, please contact us as soon as possible if you wish to cancel your order.

If the order has already been processed, packed, or shipped, cancellation may no longer be possible.

For customized or made-to-order products, cancellation is generally only possible before customization or production has begun.

Once customization, engraving, resin sealing, or other personalized work has started, the order may no longer be cancelled or refunded.

10. Products Damaged by Improper Use or Storage

Returns or refunds may not be available for damage caused after delivery by:

Accidental damage
Improper handling
Unauthorized modification
Incorrect disassembly or reassembly
Excessive force
Prolonged exposure to extreme heat or cold
Improper storage
Normal wear and tear

For crystal-sealed customized products, please follow the care instructions provided on the product page.

11. Lost or Delayed Packages

Estimated delivery dates are not guaranteed.

Delays caused by carriers, customs inspections, weather conditions, local delivery services, or other circumstances outside our reasonable control do not automatically qualify an order for a refund.

If tracking shows unusual delays or a package appears to be lost, please contact us at support@m-edc.com and we will assist with the carrier investigation where possible.

12. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If a package cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply for reshipment.

If an order has not yet shipped, please contact us immediately if you need to correct your address.

13. International Orders

International customers are responsible for complying with local import requirements.

Where M-EDC specifically states that duties are covered, we will handle applicable duties according to the shipping service and terms offered for that order.

However, additional charges caused by incorrect customer information, refused delivery, special local handling requirements, or circumstances outside our control may not be refundable.

14. Refused or Unclaimed Packages

If a customer refuses delivery or fails to collect a package and the shipment is returned to us, any refund will be reviewed after the returned package is received.

Return shipping fees, carrier charges, handling fees, or other costs incurred as a result of the refusal or failed collection may be deducted from the refund where permitted by applicable law.

Customized and personalized products may remain non-refundable even if delivery is refused.